FAQ - Families
Q: How do I sign up or opt-in to receive messages and notifications?
You don’t have to take any action to receive emails, texts or phone calls. Our student information system syncs contact information directly with ParentSquare. If you want to utilize the app, simply download it from the app store and follow the prompts.
Q: Can I access communications for more than one of my students from the same account?
Yes. The first time that you log into the app or web portal, all of your students should automatically be listed in the upper lefthand corner. If you don’t see them, please contact ParentSquare's support team at firstname.lastname@example.org.
Q: What are the message/alert/notification categories, and what do they mean?
You can choose to receive messages via email, text, voice and/or the app. While you can opt out of any of these methods of communication, please note that the district has the discretion to override opt-outs for messages and alerts deemed urgent or important, including health and safety situations and attendance.
Q: What types of messages will I get?
ParentSquare allows the district, schools and teachers to send messages in a variety of ways. One method is a post that would only go to your school’s “feed” in the ParentSquare app or web portal. Your school or teacher also could choose to send that post to parents/guardians in the form of a text or email. Staff can choose to send a private message to one or more users. For example, a school nurse might text you to ask a question about administering your student’s medication. The third method is an “urgent alert” sent at the district and school level — These messages will be sent via text, email and phone call and include inclement weather notifications and health and safety issues.
Q: My email is correct in ParentSquare. Why am I not receiving emails?
Please check your spam to see if any ParentSquare messages ended up there and mark them as "Not Spam." Also add email@example.com to your email contacts so your server recognizes our messages. If you still aren’t receiving emails, please contact ParentSquare at firstname.lastname@example.org so that they can assist you.
Q: How do I change my password?
Please go to www.parentsquare.com and on the login page, click "Forgot Password." Put in your email or phone number, and you’ll be sent a link to reset your password.
Q: Can I change the email and/or cell phone number on my account?
Yes, we will provide more information how to do this soon.
Q: English is not my first language. How can I receive content in my native language?
You can customize your language settings by going to "My Account" and clicking "Change This" under language settings. From there, you can choose any language that you prefer from the drop-down menu, and you’ll start to receive content in that language. Here is a help article on how to change your language settings.
Q: I am getting too many messages from ParentSquare. Is it possible to receive fewer notifications?
You can customize your notification settings by going to your homepage and clicking on your name in the top right corner and selecting "My Account" from the drop-down menu. On your account page, you find your notification settings in the top right corner and click "Change This" to customize your notifications. If you’re receiving too many notifications, try changing to "digest" setting, meaning you’ll only receive one condensed message in the evening. Here is a help article on changing your notification settings.
Q: Is it possible to contact my child's teacher directly and privately?
You can contact your child's teacher privately by using the direct messaging tool. On the home page, click on "Messaging" in the left sidebar. From there, you can send a direct message to your child's teacher that only you and the teacher can see. You also can send messages to other staff members at the school, such as your child's coaches and club leaders. You can send these messages in your preferred language; the messages will arrive to staff in English. Here is a link to our help page on direct messaging.
Q: I've received an invalid registration link. What should I do?
If your registration link expired, you’ll need a new one. Please contact your school office or send us an email to email@example.com and ask for a new link to be sent to you.